Beversbrook Medical Centre

Beversbrook Medical Centre 2022-04-21 Person 4 5 0

It is a very professional surgery.

Nothing

Beversbrook Medical Centre 2022-04-20 Person 4 5 0

When I was waiting to book in today I witnessed another patient being rather rude to the reception staff. WHY!! Is there any need we all know it’s not their fault.

Get more phone lines it is a joke trying to get through

Beversbrook Medical Centre 2022-04-20 Person 2 5 0

I had a appointment for pneumococcal vacine and whilst there I also had to book a medication review. The earliest appointment I could have was the 13th May, which I find ridiculous for a ten minute chat on the phone with a doctor. I also asked for some hearing aid batteries and was told to contact the audiology department at Bath as the surgery had no stock. This is an example of bad management and bad organisation.

Get better receptionists.

Beversbrook Medical Centre 2022-04-20 Person 4 5 0

As I was waiting for my appointment today the surgery was very busy after bank holiday, a member of your staff was sat with an elderly lady explaining how the new POD works, and how she would now have to order her scripts. How lovely, she listened to her life story which was very amusing. Well Done

More staff in the end if the ohones

Beversbrook Medical Centre 2022-04-13 Person 1 5 0

I am a carer. My father, received a text message inviting him for a medication review. As he wanted to see a doctor regarding something else, I asked at Beversbrook reception, for an appointment. Told I had to make the appointment through DoctorLink which, stated the appointment had to be within three days. The surgery did not have an appointment within this time. So the appointment was made on the same day as the Medication review. (11:00 and 11:30). Arrived at surgery at 10:50. Was still waiting for first appointment at 11:25 when the Doctor for the medication review called us in. We came back into the waiting area after the review and waited until 11:45 before I asked the reception staff why my Father had not be called for the 11:00am appointment!! The surgery was packed by this time. I was told that a message had been sent to the doctor. So we sat in the reception area and waited. The doctor came and saw us, in front of all the patients and said that as my Father was seeing the other doctor, that the 11am appointment had been cancelled.WHY!!!! We were asked to leave and a phone call would be made to my Father instead. My Father needed a doctor to see what his problem was, so a phone call was not satisfactory. I felt as if my Fathers problem did not matter. I felt embarassed and rather annoyed. We do not attend the surgery very often and trying to get an appointment is growing harder every day. So to get an appointment and then have it cancelled was really not acceptable. I felt very sorry for my Father.

Not to have cancelled his appointment and to have found him a time, whilst he was there, to have seen him. It was not his fault that the appointment had been cancelled and not for him to have to be made to "DO WITHOUT". Being a cancer patient, I would have thought more concern as to his problem, would have been given.